HOW TO SHOP

1 Login or create new account.
2 Review your order.
3 Payment & FREE shipment

If you still have problems, please let us know, by sending an email to support@website.com . Thank you!

SHOWROOM HOURS

Mon-Fri 9:00AM - 6:00AM
Sat - 9:00AM-5:00PM
Sundays by appointment only!

FORGOT YOUR DETAILS?

Frequently Asked Questions

Why is my keypad beeping?

Usually when the keypad is beeping there is trouble with your burglar/fire alarm system. Due to the fact there are many different types of systems, please call our service department for assistance with troubleshooting and procedures to stop the beeping.

How do I bypass a faulted zone?

Most of the systems can be force armed when there is a faulted zone. You will have to bypass every time you arm your system until the fault has been corrected.

GE products-Arm your system as usual and when it protests hit the bypass key which is the pound ( # ) key.

Honeywell systems-Four digit code + number 6 (bypass key) +two digit zone number. After you have bypassed the faulted zone then arm as usual.

Bosch/Radionics systems-Four digit code + enter + command button + enter.

**Note you cannot bypass 24 HR points such as fire sensors, temperature sensors, or carbon monoxide detectors.**

How do I change my user code?

PROCEDURES FOR CODE CHANGES

GE products:

Concord express:

Enter programming menu bypressing-9 + System master code

Press B until the touch pad displays “user codes”then press #

Press B until the touch pad displays the type of code you wish to change (regular user codes or system master) then press #

Press B until the touch pad display the user code you wish to change, then press #

Enter the new code then press #

Press *+ B to move to the next user code, or *+ 4 + # to exit programming menus

Refer to page 30 in user manual

Concord 3 or Concord 4

Enter programming menu bypressing-9 + System master code

Press B until the touch pad displays “user codes”then press #

Press B until the touch pad displays the type of code you wish to change (regular user codes or system master) then press #

Press B until the touch pad display the user code you wish to change, then press #

Enter the new code then press #

Press *+ B to move to the next user code, or *+ 00 + # to exit programming menus

Refer to pages 55 & 56 in user manual

Honeywell products:

Vista 20P &Vista 21IP

System/Partition master code + 8+ two digit user number + new four digit user code

User 01=installer code User 03=partition 1 master

User 02=master code User 33=partition 2 master

Bosch/Radionics products:

Radionics 7212 &7412

Command 55 + active four digit code that you want changed + Ent

Enter new code + Ent

Enter new code again + Ent

Keypad should state passcode changed

Radionics 6112

The new code must begin with the same first digit as the previous code that you are wanting to change. So you will actually only be changing the last three digits of the code.

If your keypad has A B C D at the bottom:

Command 5

Four digit code you would like to change

New four digit code

New four digit code

If your keypad has A B C ENT at the bottom:

Command 5

Four digit code you would like to change + Ent

New four digit code + Ent

New four digit code + Ent

Radionics 2112/2212

If your keypad has LED lights across the top

Press the 5 key. The OK tone sounds

Enter the current four digit code

Enter the new four digit code

Enter the new four digit code again

The OK tone sounds again

How do I change the batteries in my sensors?

We have listed pictures of all the different sensors we install. Please click on a picture of the sensor you have to watch a short video on how to change your battery.

I am moving, how do I disconnect my monitoring service?

We require a written notice 30 days in advance of your cancellation date. You can mail, fax to 219-736-4711, or email this notice to service@alertalarminc.com

What is it that makes Alert Alarm stand out above other companies?

We are a locally owned and operated company located in Northwest Indiana for the past 40 years.

How competitive is the pricing for Alert Alarm?

We are extremely confident in our ability to provide our customers with the best fitted services
to meet their needs with pricing normally well below any similar system offered by a
competitor. We do this by eliminating commissions to our sales people so the customer is not
pressured into buying more than they need by any over aggressive sales person and by
maintaining our own professional monitoring facility right here in Merrillville, Indiana

I hear about other companies offering “FREE” alarm systems. Does Alert Alarm offer free alarm systems?

As the old saying goes, ‘nothing is free in life’. So you are paying for it one way or another,
either in higher monthly fees or through the ‘add on services’ not included in the “free” system.
Alert Alarm does offer various payment options, including in some cases, zero down. Call for
specifics and to discuss advantages and disadvantages of the options.

TOP